Hi7 Casino's Terms & Conditions — All Clearly Laid Out

1. General Overview

These Terms and Conditions govern the relationship between Hi7 Casino and its users. Hi7 Casino (hereinafter referred to as "we", "the platform", or "the site") is an online gaming platform offering a range of services to Bangladeshi players, including slots, Live Casino, and Sports Betting.

In this document, "user" or "player" refers to any person registered with or wishing to register at Hi7 Casino. By registering, logging in, or using any service on the platform, you agree to these Terms & Conditions.

Hi7 Casino reserves the right to update these terms at any time. Changes take effect as soon as they are published on the website. We recommend checking this page regularly.

2. Eligibility & Age Requirements

The following conditions must be met to register and play at Hi7 Casino:

• You must be at least 18 years old. Minors are strictly prohibited from creating an account.
• You are of sound mind and capable of making your own decisions.
• You are not legally restricted from using Hi7 Casino's services.
• All information you provide must be accurate and truthful.
• Each person may hold only one account.

3. Account Rules

The following rules apply to opening and managing an account at Hi7 Casino:

• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• The mobile number and identity details provided at registration must be accurate.
• It is the user's responsibility to keep their account password confidential.
• Sharing account credentials with others or transferring your account is strictly prohibited.
• Any suspicious activity must be reported to the support team immediately.
• Playing on another person's account is strictly prohibited.

4. Deposit & Withdrawal Rules

The following rules apply to all financial transactions at Hi7 Casino:

• Only payment methods registered in your own name may be used. Transactions through another person's account are not permitted.
• At least one deposit must be made before a withdrawal can be processed.
• Withdrawals cannot be made directly from a bonus balance — wagering requirements must be met first.
• To prevent money laundering, Hi7 Casino may review suspicious transactions.
• Withdrawals exceeding ৳50,000 may require additional verification.

5. Bonus & Promotion Terms

Hi7 Casino's bonus program is fully transparent. Please read the terms carefully before claiming any bonus:

• Welcome Bonus: 100% bonus on your first deposit. Wagering requirement is 10x (you must wager 10 times the bonus amount).
• Reload Bonus: Up to 50% bonus on weekly deposits. 7x wagering applies.
• Cashback: 10% cashback on your weekly net losses. No wagering requirements.
• Referral Bonus: Up to ৳300 bonus for every successful referral.
• Bonuses may only be used on games specified in that promotion, unless stated otherwise.
• Claiming the same promotion more than once is not permitted.
• If unusual betting patterns are detected, the bonus may be forfeited.
• The validity period for each bonus will be stated individually in the respective offer.

6. Gameplay Rules

The following rules apply to all games played on Hi7 Casino:

• All slots and table games use Random Number Generator (RNG) technology, ensuring completely random outcomes.
• In Live Casino games, the dealer's decision is final.
• If a game is cancelled due to a technical error, all bets will be refunded.
• If your internet connection drops, the result saved on the game server is final.
• In Sports Betting, if an event is cancelled, all related bets will be refunded.
• Coordinated betting across multiple accounts on the same game is strictly prohibited.

7. Prohibited Activities

The following activities are strictly prohibited on Hi7 Casino and may result in account closure:

• Operating multiple accounts under the same identity.
• Using fake or false identity information.
• Attempting to hack or make unauthorized modifications to the platform's software.
• Abusing bonuses or claiming bonuses in a fraudulent manner.
• Using another person's account or payment method.
• Using the platform for money laundering or any other illegal financial activity.
• Using automated bots or scripts to play games.
• Threatening, harassing, or abusing other players.

8. Personal Data & Privacy

Hi7 Casino is committed to protecting your personal information. Here is a brief overview of how we collect and use your data:

• Information collected during registration and verification is used solely for those purposes.
• Your information is never sold to third parties.
• We may be required to share information with regulatory authorities under legal obligations.
• All data is protected with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read more.

9. Responsible Gaming

Hi7 Casino views gaming as a form of entertainment, not a source of addiction. To promote responsible gaming, we provide the following tools:

• Set your own deposit limits whenever you need.
• Self-exclusion — from 30 days to permanently.
• Option to temporarily pause your account.
• Access your full gaming history and spending reports at any time.
• Automatic alerts for problematic gaming patterns.

If you notice signs of problematic gaming, please contact our support team or Responsible Gaming View the page.

10. Account Closure Policy

Closed at user's request: You can request account closure at any time via live chat or email. Your account will be deactivated once any available balance has been withdrawn.

Closed at Hi7 Casino's discretion: Hi7 Casino reserves the right to close any account without prior notice in cases of rule violations, fraud, or suspicious activity.

• Repeated violations may result in balance forfeiture.
• Inactive accounts (no activity for 12 months) may be subject to a maintenance fee.
• Certain provisions of these Terms and Conditions will remain in effect even after an account is closed.

11. Policy on Rule Changes

Hi7 Casino reserves the right to modify, update, or cancel these Terms & Conditions at any time. In the event of changes:

• Before major changes, an SMS or platform notification will be sent to your registered mobile number.
• Updated terms will take effect 7 days after they are published.
• If you do not agree to the updated terms, you may close your account.
• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.

12. Contact & Complaints

If you have any questions or complaints regarding these Terms and Conditions, please get in touch with us:

• Live Chat: Click the chat icon in the bottom-right corner of the website or app — 24/7 support available.
• Email: support@hi7casino.net — expect a response within 24 hours.
• Complaints Process: We aim to resolve all complaints within 7 business days of submission.